Terms & Conditions / Policies

MINIMUMS FOR HOURLY RATES

Sedan: 3 hrs. minimum
SUV: 4 hrs. minimum

BILLING:

Chariot XXI accepts cash and most major credit cards, including American Express, MasterCard, and Visa.

In addition to transport fees, all out of pocket expenses, including but not limited to two-way tolls, parking, and airport fees, will be added to the customer's total bill.

15% standard gratuity will be added if not previously specified.

 

RIGHTS AND LIABILITIES:

Chariot XXI reserves the right to use a preferred vendor if its own vehicles are unavailable.

Chariot XXI reserves the right to add extra charges for repair or cleaning whenever such services are required as a result of customer use or abuse.

Chariot XXI is not liable for circumstances beyond its control, such as weather conditions, road conditions, or vehicle breakdowns.

Chariot XXI assumes no responsibility for lost or damaged articles left in or nearby our vehicles.

WAIT TIMES:

For airport pickups, Chariot XXI allows a grace period of 30 minutes from the reported arrival time of domestic flights and a grace period of 45 minutes from the reported arrival time of international flights.

For airport departures, Chariot XXI allows a grace period of 15 minutes from the scheduled pickup time. After 15 minutes, waiting time is considered retroactive to the scheduled departure time. Waiting time charges are assessed hourly.

For both arrivals and departures, a waiting charge of $12.50 will be assessed for every 15 minutes a chauffeur is kept waiting after the grace period in question has expired.

Passenger-requested stops or deviations from route during a flat-rate trip will be charged Chariot XXI's prevailing hourly rate.

NO-SHOW FEE:

A no-show fee equal to trip cost plus applicable waiting time will be charged if the passenger fails to appear at the designated location. To avoid this charge, passengers should not leave designated locations without first notfying Chariot XXI.

SEDAN CANCELLATIONS:

A round trip must be cancelled as 2 separate reservations. Cancellation of a sedan within 3 hours of scheduled pickup will result in a charge equal in price to the cancelled trip fare.

EVENING AND HOLIDAY SURCHARGES:

Chariot XXI bills a 20% surcharge for services scheduled between 11:00pm and 6:00am (Central Standard Time).

Chariot XXI bills a 20% surcharge for services scheduled on Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day, and after 5:00pm on Christmas Eve and New Year's Eve.